Discussion Post Present a summary of the research you have conducted on QFD. Use your readings/videos from this week plus at least two other scholarly sources. Include in your summary: Why completing a QFD is critical to decision...
Discussion Post
Present a summary of the research you have conducted on QFD. Use your readings/videos from this week plus at least two other scholarly sources.
Include in your summary:
Why completing a QFD is critical to decision making
The importance of defining positive and negative correlations in the data analysis
Best practices in collecting customer requirements, which form the foundation of the QFD
Create a QFD using a personal example of a decision that you are going to be making. You can use the model from the simulation, information from the readings, the YouTube video, or another source you uncover in your research.
Provide detail on how you determined customer needs for the QFD, and how you completed your ratings. Also include information on how you determined the strength of the correlations.
Seek feedback from your peers on areas that you would like to see strengthened in your approach.
Provide the QFD work you completed as part of the initial response. You may either paste this information into the Discussion area or create an attachment (i.e., Word doc or PowerPoint presentation). If you need help, the university tech support team can help you.
Here is the general format we can use for the QFD: Go to 1:38 of this video - this is the general format you could use for your QFD. https://www.youtube.com/watch?v=tTnOgqXujx0
Required Text!
Hessing, T. (2021, June 22). Quality function deployment (QFD) and house of quality (HOQ). Six Sigma Study Guide.
External link.
Mayfield, P. (2018, August 1). Family vacations and quality function deployment – a case study in the application of QFD. SigmaZone.
External link.
Schneiderman, A. M. (2006). The fifth fitness, a new quality dimension.
External link.
QFD Online - Free House of Quality (QFD) Templates for Excel. (n.d.). https://qfdonline.com/templates/
External link.
Chapters and presentation slides:
Madu, C. N. (2020). The house of quality in a minute: A guide to quality function deployment (3rd ed.). Information Age Publishing.
Read Chapter 4
Webber, L. & Wallace, M. (2007). Quality control for dummies. Wiley Publishing.
Read Chapters 6 and 8
Innovative Learning Solutions. (n.d.). Marketplace: What is customer value?
PowerPoint presentation file.
Videos
Greiner, M. (2010). Look at customer needs to set strategy [Video]. Skillsoft.
Nosillacast. (2015, June 10). Fun with QFDs [Video]. YouTube.
External link.
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